Customer Care

A non-bank lender is a financial institution that offers loans but it not a bank. Unlike a bank, a non-bank lender cannot accept deposits and instead uses their own funding to fund loans.

Non-bank lenders offer many of the same loan products as banks, but they often work within bigger margins, so can provide lower interest rates and flexible loan terms. Usually smaller in size, non-bank lenders can provide a high level of customer care.

As Australia’s largest independently owned retail non-bank lender, Mortgage House is big enough to provide competitive loan products and rates, and small enough to offer personalised service and ongoing support to customers.

Finding the best Mortgage House mortgage for you and your family is difficult. Given the number of mortgages available and the number of lenders around today, it can be almost impossible. That’s why our customer care team is dedicated to finding you a suitable Mortgage House mortgage for your property needs.

We work hard to provide the highest level of service, backed by a total company commitment to excellence in product and customer care. We know how important customer service is when you are looking for the best mortgage, and that’s why we are always looking for new ways to improve our service to you. This means taking the steps we need to take to provide you with the best-fit Mortgage House home loan product that meets your needs. We do this by listening to you and understanding what you need and ensuring we provide an extensive range of quality mortgage products. We also know how important having access to the right resources is, and that’s why we provide them to you, to help you make informed decisions. And our lenders are there to offer you their expertise when it suits you.

A dedicated Lending Specialist is your personal contact from beginning to end, helping you choose the right loan product, securing the best deal for you, providing ongoing support and advice, and ultimately helping you to achieve your financial and property goals.

Going into mortgage debt can be daunting, especially if you are doing it for the first time. Buying a house and being worried about the repayments and whether or not you will default on your loan is scary. The good news is, it doesn’t have to be. At Mortgage House, our customer service focus means we are here for you from the first time you click on our website, or call us, to the last time, and beyond. Buying a house means you are buying something tangible, something you can see and feel. Property can also have a dual income purpose. If you are buying a home, then you can expect, especially with the current market, that its value will increase over time.

If you buy an investment property, you have the double benefit of possibly earning an income almost immediately. And unlike the share market, the threat of the investment going backwards, or losing a lot of its value, almost overnight is almost unheard of. If you are renting, you are paying off someone else’s mortgage, so the value of buying a home can have a big effect. It can also have a big effect on your credit rating. A history of successfully paying off a home loan for a long period can improve your credit rating.

At Mortgage house, we know how important borrowing money for an investment property is to people. An investment strategy should be backed by a financial product that suits your investment goals and needs. Our range of investment loans can help you whether you are looking to purchase your first investment property, or adding to your established investment portfolio.

At Mortgage House we offer home loan health checks which can be performed in person or over the phone. In as little as 20 minutes a home loan specialist can review your current home loan and advise the bets rate and product for you.

Yes. We can help you get your finances back on track with a range of bad credit loans and tailor-made products to suit your needs. Take a look at our loans for poor credit here.

In addition to home loans, Mortgage House offers personal loans and car loans, including business vehicle finance, business loans, commercial loans and property development finance.

Absolutely! Our free online mortgage calculators can help match you up with the right loan b working out how much you can borrow, your repayments, your best rate and how much you could save by switching home loans! Take a look at our range of calculators here.

Yes. Applying online has never been easier! You can apply online anytime, anywhere, in as little as 15 minutes.

• Passport (colour photocopy)
• Driver’s Licence (colour photocopy)
• Details of the home you wish to purchase (if you have found the property yet – this is not required to apply)
• Contact details of all applicants
• Details of income (salary, self-employed information if applicable, and all other forms of income such as social security, compensation or rental income)
• Details of expenses (alternatively you can securely link your bank account to save time entering the information manually)
• Details of assets (such as property, motor vehicles, home contents, shares, savings or superannuation)

Finding the best Mortgage House mortgage for you and your family is difficult. Given the number of mortgages available and the number of lenders around today, it can be almost impossible. That’s why our customer care team is dedicated to finding you a suitable Mortgage House mortgage for your property needs. We work hard to provide the highest level of service, backed by a total company commitment to excellence in product and customer care. We know how important customer care is when you are looking for the best mortgage, and that’s why we are always looking for new ways to improve our service to you. This means taking the steps we need to take to provide you with the best-fit Mortgage House home loan product that meets your needs. We do this by listening to you and understanding what you need and ensuring we provide an extensive range of quality mortgage products. We also know how important having access to the right resources is, and that’s why we provide them to you, to help you make informed decisions. And our lenders are there to offer you their expertise when it suits you.

Going into mortgage debt can be daunting, especially if you are doing it for the first time. Buying a house and being worried about the repayments and whether or not you will default on your loan is scary. The good news is, it doesn’t have to be. At Mortgage House, our customer service focus means we are here for you from the first time you click on our website, or call us, to the last time, and beyond. Buying a house means you are buying something tangible, something you can see and feel. Property can also have a dual income purpose. If you are buying a home, then you can expect, especially with the current market, that its value will increase over time.

If you buy an investment property, you have the double benefit of possibly earning an income almost immediately. And unlike the share market, the threat of the investment going backwards, or losing a lot of its value, almost overnight is almost unheard of. If you are renting, you are paying off someone else’s mortgage, so the value of buying a home can have a big effect. It can also have a big effect on your credit rating. A history of successfully paying off a home loan for a long period can improve your credit rating.

An important part of our focus on customer service is making sure you have access to easy-to-understand resources that can help you find a suitable mortgage, and your dream home. And our mortgage calculators are a big part our service focus. A good place to start can be our borrowing calculator, which can give you a good indication of how much you might be able to borrow, based on your income and expenses, if you apply for a Mortgage House loan. Once you have an idea of how much you might borrow, you can check out our Best Rate Mortgage Calculator, which can help you compare the interest rates for the relevant Mortgage House loans.

Our Mortgage Repayment Calculator can show you, in detail, what your repayments can be for the amount you want to borrow, and the relevant interest rate. We also have calculators that can work out how much you may save by switching mortgages, as well as how much you may pay for stamp duty when you buy a property. Out Budget Planner Calculator can help put it all down on paper, giving you a great understanding of all your income and expenses, and how much you may have left over to save for a deposit or service a loan. But remember, the information these calculators give you is an indication only. Speak with our quality customer service team to gain a more detailed picture.

At Mortgage house, we know how important borrowing money for an investment property is to people. An investment strategy should be backed by a financial product that suits your investment goals and needs. Our range of investment loans can help you whether you are looking to purchase your first investment property, or adding to your established investment portfolio.